Business Growth through Presence and Reputation Management

It is critical to diligently watch and manage your online reputation in order to ensure business success and growth. It is also important to have a have a well-thought-out reputation development strategy in place for your business, but what does that mean? It means understanding your online presence, engaging your potential clients /customers and managing the entire customer process, including customer feedback. It is crucial to know what your customers/clients are saying about your business while at the same time, taking measures to develop your business reputation. Many businesses are timid when it comes to feedback because of possible complaints. Learning to deal with complaints and turn them into improvements for your business is what business owners and leaders need to do. This episode deals with the entire online marketing process from online presence to reputation development and we talk about how to use customer complaints to improve your business.