Leadership Development News: Profiles and Practices of Top Performers

Dr. Michelli is an award winning author of a hot new book about leadership and service excellence at the Ritz-Carlton Hotel Company, titled: The New Gold Standard. Dr. Michelli's recent book The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, has consistently achieved bestseller status on the Wall Street Journal, BusinessWeek Magazine, and USA Today lists. He has been featured on television programs such as The Glenn Beck Show and CNBC’s “On the Money” and has conducted hundreds of radio and print interviews. Dr. Michelli’s other books include When Fish Fly: Lessons for Creating a Vital and Energized Workplace co-authored with the owner of the World Famous Pike Place Fish Market in Seattle. When Fish Fly. Join us for a look inside Joseph Michelli’s newest book on leadership principles for service excellence.