Ep. 1: Befriending Fear and Ep. 2: Customer Loyalty

Kathryn interviews Author & Clinical Psychologist Carla Marie Manly PhD, author of “Joy From Fear: Create the Life of Your Dreams by Making Fear Your Friend”. So many of us go through our lives hampered by painful memories, and instead of denying the fear they create, we need to face it — and heed its inner voice. Dr. Manly’s method helps us detach from fear and learn from it and guides us in how to find the meaning in our fears and use it to our benefit. Kathryn also interviews Author & Managing Director FranklinCovey’s Loyalty Practice Sandy Rogers MBA, author of “Leading Loyalty: Cracking the Code to Customer Devotion”. In today’s hyper-connected world, where customers can switch to another provider with a mouse click or rethink a purchase based on a negative review, earning customers’ true loyalty has proven to be elusive. Rogers provides readers with the foundation for building the kind of fierce loyalty that is fueled through positive and emotional interactions with others.