Douglas Noll, De-Escalate

In the first half, Patricia interviews Denise Green, speaker, writer and executive coach committed to helping people go from burned-out (or blah) to brilliant. She will discuss her 4 achievable steps for turning burnout into brilliance from her new book, Work-Life Brilliance: Tools to Break Stress and Create the Life & Health You Crave. In the second half, Patricia interviews lawyer-turned-mediator of 35 years, Douglas Noll, to discover the secret to successful, respectful communication with emotionally triggered people. He will discuss his highly-anticipated book De-Escalate: How To Calm an Angry Person in 90 Seconds or Less. Guiding listeners towards the art of powerful peacemaking, Noll provides a simple, surefire way to communicate with others respectfully and productively.