Episodes

Service on a nonprofit board is commendable and can be a rewarding experience. One of the many reasons people serve on nonprofit boards is the desire to contribute to the achievement of the mission and influence the direction of an organization. Board of directors are charged with providing oversight to ensure an organization’s policies, strategic direction, financial solvency, and executive leadership support successful accomplishment of an organization’s mission. Engaged board members that are...

Diversity can include consideration of every aspect of a person’s identity and disposition. Inclusion refers to the extent to which all employees feel a sense of belonging, support, and ability to contribute their best to the goals of an organization. When diversity and inclusion are connected to business strategy there is an increase in employee engagement, creativity, innovation, performance, productivity and customer satisfaction. When diversity and inclusion challenges are not addressed orga...

Service on a nonprofit board is commendable and can be a rewarding experience. One of the many reasons people serve on nonprofit boards is the desire to contribute to the achievement of the mission and influence the direction of the organization. Board of directors are charged with providing oversight to ensure an organization’s policies, strategic direction, financial solvency, and executive leadership support successful accomplishment of an organization’s mission. Engaged board members that ar...

According to Peter Drucker, “The ultimate test of management is performance!” The performance of an organization’s workforce has a powerful impact on its bottom-line. In today’s highly dynamic business environment, managing performance is about developing employees’ capacity to perform and adapt to a variety of situations, and ensure the goals are consistently being met in an effective and efficient manner. Performance management focuses on an organization’s performance—results delivered in serv...

Conflict is a normal and natural dynamic in the workplace and in our personal lives. The pressure of meeting deadlines; co-workers with different points of views; overlapping roles; value differences—all make conflict inevitable in the workplace. Conflict is not necessarily a negative event. Handled appropriately conflict can lead to valuable insights and productive outcomes. Nonetheless, while conflict can be helpful in spurring creativity and innovation, unresolved and ineffectively handled co...

In the workplace, how we behave has a powerful impact on determining whether we will be successful or not and whether our work environment functions at its greatest capacity. We encounter co-workers with whom we never seem to see eye to eye. Each day we work with people who vary greatly in their personality. Having a wide variety of personalities presents a tremendous potential for conflict due to misunderstanding and different viewpoints. Personality plays a significant role in why some people ...

According to Peter Drucker, “The ultimate test of management is performance!” The performance of an organization’s workforce has a powerful impact on its bottom-line. In today’s highly dynamic business environment, managing performance is about developing employees’ capacity to perform and adapt to a variety of situations, and ensure the goals are consistently being met in an effective and efficient manner. Performance management focuses on an organization’s performance—results delivered in serv...

Conflict is a normal and natural dynamic in the workplace and in our personal lives. The pressure of meeting deadlines; co-workers with different points of views; overlapping roles; value differences—all make conflict inevitable in the workplace. Conflict is not necessarily a negative event. Handled appropriately conflict can lead to valuable insights and productive outcomes. Nonetheless, while conflict can be helpful in spurring creativity and innovation, unresolved and ineffectively handled co...

In the workplace, how we behave has a powerful impact on determining whether we will be successful or not and whether our work environment functions at its greatest capacity. We encounter co-workers with whom we seem to naturally be in sync with and others with whom we never seem to see eye to eye. Each day we work with people who vary greatly in their personality. Having a wide variety of personalities presents a tremendous opportunity for growth and creativity as well as a potential for confli...

Today’s organizations use technology for information management and communication and to help organizations operate efficiently and effectively. In the nonprofit and public sectors, information technology supports processes such as tracking, communication, public awareness, budget/financial management, human resource management, Internet-based marketing, and fundraising. Information technology is also a central component in organization’s planning for disaster recovery, virtualization, and conti...

John C. Maxwell says leadership is influence, nothing more and nothing less. Judith Germain believes that leadership is trusted influence. Simply put, leadership is influencing others to aspire to achieve a shared goal. In this regard, leadership, influence, and power are inextricably linked. As leaders, understanding how to use influence and power to effectively impact organizational dynamics is critical to one’s success. Influence is an amazing resource for leaders and how a leader uses influe...

Ever wonder what it takes to become an effective CEO in the nonprofit sector and build a sustainable organization? Well, tune in to this episode of Leadership Matters and wonder no more. During this episode Mr. Rudolph Johnson, III, President and CEO of the Neighborhood House Association in San Diego, CA, will share his journey across sectors and up the ladder to lead San Diego’s largest multi-purpose human services agency. Skills that need to be honed and leveraged to effectively lead and devel...

“Leadership is a Relationship.” (Kouzes and Posner, 2009) A leader’s ability to build effective relationships is a critical quality that assists in influencing and building teams. The success and quality of work relationships will negatively or positively impact every aspect of an organization from customer satisfaction to goal accomplishment to product quality. When people are able to work well together, they can create a powerful, motivated work environment where everyone want to come to work,...

This episode will continue to focus on branding initiatives for public and nonprofit organizations. A strong brand can be invaluable as the battle for customers, supporters, donors, and funders intensifies. Your brand, “what resides within the hearts and minds of others regarding your organization,” could make the difference in the support your organization receives from constituents and its service market share and viability. Tune into this episode to hear about branding efforts in New Orleans ...

This episode will focus on the impact of coaching in organizations. The field of coaching has increased significantly over the past decade and is one of the more recent methods employed in leadership and performance development. Coaching is about producing and improving the process for achieving results. As a partnership between manager/coach and coachee/client, coaching is focused on providing support, guidance, and insight for achieving goals and objectives. As a Human Resource strategy coachi...

Ever wonder what it takes to become an effective CEO in the nonprofit sector and build a sustainable organization? Well, tune in to this episode of Leadership Matters and wonder no more. During this episode Mr. Rudolph Johnson, III, President and CEO of the Neighborhood House Association in San Diego, CA, will share his journey across sectors and up the ladder to lead San Diego’s largest multi-purpose human services agency. Skills that need to be honed and leveraged to effectively lead and devel...

This episode will continue to focus on branding initiatives for public and nonprofit organizations. A strong brand can be invaluable as the battle for customers, supporters, donors, and funders intensifies. Your brand, “what resides within the hearts and minds of others regarding your organization,” could make the difference in the support your organization receives from constituents and its service market share and viability. Tune into this episode to hear about branding efforts in New Orleans ...

This episode will focus on branding initiatives for public and nonprofit organizations. A strong brand can be invaluable as the battle for customers, supporters, donors, and funders intensifies. Your brand, “what resides within the hearts and minds of others regarding your organization,” could make the difference in the support your organization receives from constituents and its service market share and viability. Tune into this episode to hear lessons learned from others that have successfully...

On today’s show we will continue our dialogue on exploring actions nonprofit organizations are taking to survive and thrive during these turbulent and changing economic times. Ian Bautista, President of the nationwide United Neighborhood Centers of America, and Gerald Mc Fadden, President and CEO of Volunteers of America Southwest, will be our special guests. Both will share what they and their member organizations or affiliates are doing to meet challenges, stay viable, and continue to provide ...

The recession has created difficult economic times, and nonprofits face unprecedented challenges. Economists and experts in the field predict that as many as 20 percent of nonprofit organizations may not survive. There are countless nonprofits that have not been able to meet these challenges and remain viable. However, there are many other nonprofits that have survived and even found innovative and practical ways to strengthen and enhance the services they provide to their constituents. On today...