Episodes

The buzz: Banks.Since the financial crisis, banks have been working harder to rebuild customer trust and improve relationships, even offering interactive online communications

The buzz: Mentoring. Great mentors can be invaluable to the success of individual employees, as well as to your entire organization. Are only a few employees, perhaps mainly one gender, privileged to have mentors? Are your me...

The buzz: A healthier future. On Pharma and Technology Part 1, we discussed the need for pharma to move quickly to introduce safe, cost-effective drugs that respond to cancer, Ebola, and other chronic and urgent diseases. Now...

The buzz: HR – There’s an app for that. Just six years after first-generation iPhones debuted, smartphones pervade every corner of our work, personal, and emotional lives. As demand for corporate mobile apps escalates, HR is ...

The buzz: Banking.Triggered by the financial crisis and subsequent regulatory changes, banks are moving toward a new paradigm of simultaneously and proactively managing risk

The buzz: Retail.Retailers: If you’re not making each customer’s experience more engaging, exciting and fulfilling than your competitors are, help is here. Hints: Find your own retail niche. Leverage that distinction across your business.

The buzz: Retail.As NY Fashion Week ends, fashion retailers are under more competitive pressure than ever to deliver great “retail therapy” experiences that consistently meet or exceed customers’ expectations.

The buzz: Pharma.Populations are aging. Chronic diseases are increasing, with new strains emerging at an alarming rate.

The buzz: Balance. Whether you call it work-life balance or integration, some days it seems impossible. How can you be calm, centered, productive, happy amid 24/7 work distractions and deadlines, family and sleep demands? The...

The buzz: Cloud and Marketing. Breaking news! The cloud brings one of the biggest opportunities for the future of marketing. But it comes with big challenges. Have you begun developing a digital marketing strategy and platfor...

The buzz: Fraud.As hard as you work to implement effective anti-fraud processes, voracious and savvy fraudsters are working even harder

Today’s buzz: Insurance. Along its paper-to-digital journey, the insurance industry has attained sophistication in the use of some analytics tools. But the industry overall is still a laggard when it comes to adopting an inte...

The buzz: SMEs. If you’re the entrepreneurial founder or leader of a small-to-midsize company, your commitment is tested daily. After engaging investors and building a core team, your challenges can include scaling technology...

Today’s buzz: Customer experience. Is technology the magic bullet to help you give customers everything they want and more – and thus ensure their loyalty? Not quite. Technology can indeed give you real-time insights to be re...

Today’s buzz: Potential Is your company still operating by Industrial Era standardization, predictability, top-down authority? Enough! Progressive organizations are using a connected, collaborative, creative model to unleash ...

Today’s buzz: You - again! Plus ça change, plus c'est la même chose (Jean-Baptiste Alphonse Karr, 1849). Early-days “Make for Me” industrialization was humming along until Henry Ford car-jacked it to launch the “Any color you...

The buzz: 4th Industrial Revolution. Welcome to the Age of the Smart Factory, where a new generation of systems delivers real-time awareness and dynamic interactions among machines, systems, assets, people and things – aka Th...

The buzz: Mentoring. Basic mentoring involves a more experienced or knowledgeable person guiding someone less experienced or knowledgeable for personal or professional development. Time for a pop quiz: Is your company allowin...

Today’s buzz: Customer experience. Is technology the magic bullet to help you give customers everything they want and more – and thus ensure their loyalty? Not quite. Technology can indeed give you real-time insights to be re...

Today’s buzz: Simplification. Complexity is intensifying for businesses, communities and us as individuals. Is this what we really want or need? If the complexity trend perpetuates in established companies, at risk are the ag...

The buzz: Thinking. Increasingly, in-demand jobs require proficiency in critical thinking. Without it, how can a company validate the information it uses for decision making? Think about it. The experts speak. Dr. Mark Batter...

Today’s buzz: Marketing. We’re all bombarded by a never-ending deluge of marketing content that rarely works its intended magic. If you're among the thousands of marketing writers spewing the reams of boring, forgettable cont...

The buzz: Fraud. As hard as you try to implement effective anti-fraud processes and tools, fraudsters work harder. Take heart! Predictive analytics technology can help you understand emerging fraud patterns and adapt against ...

The buzz: Manufacturing. Manufacturers are pushing automated processes into overdrive to survive in the global marketplace. As this evolution spawns new jobs demanding specialized skills best performed by robots, will the fac...