Episodes

Today’s buzz: The Journey. Customers are changing the rules of the marketplace. Digitally connected, socially networked, better informed before making a purchase, they jump between web, mobile, in-store, and phone and expect it to happen seamlessly in a personalized context. Whew! What is their POV on personal data privacy, advice for competing retailers, and definition of the best-ever customer experience? The experts speak. Prof. Chris Pullig, Baylor: “It’s not rocket science, but it can get c...

The buzz: Breached again. Forbes.com’s “The Big Data Breaches of 2014” include Neiman Marcus, Michaels, P.F. Chang’s, Dairy Queen, Goodwill Industries, Affinity Gaming’s 11 casinos, Albertson’s, plus “22.8 million private records of New Yorkers.” Breaches cost merchants dearly in lost customers and profits, a tarnished reputation, and substantial fines. Are merchants waking up and becoming proactive about PCI (Payment Card Industry) compliance and security standards? How easy is it for hackers t...

The buzz: Safety first. After record vehicle recalls in 2014, automakers are under intense pressure from consumers and regulators to be proactive about product quality and safety issues; protect consumers; and minimize the duration, scale, and cost of recall events. How? Advanced analytics. The experts speak. Mark Gardner, Deloitte: “Anyone who sits on top of the largest hydrogen-oxygen fueled system in the world, knowing they’re going to light the bottom, and doesn’t get a little worried, does ...

The buzz: HR here and there. HR practices in Western countries can differ significantly from Eastern countries in terms of organizational structure, motivation, communication and conflict resolution. Whose are the most successful? According to professor Dr. Michael J. Marquardt, American companies think they're the keepers of the best management practices. Consequently, they don't try to learn as much as they can from other places. Is it time for U.S. HR leaders to take a page from other countri...

The buzz: Health. Wearables like wrist bands, watches, glasses, and contact lenses are the NBT. Why? They can now measure body conditions and use the data to support healthier living, disease prevention, and faster rehab. But will patients actively track and share wearables-generated data, despite privacy concerns? And are wearables precise enough to meet medical device quality standards? The experts speak. Lynne Dunbrack, IDC Health Insights: “…When the familiar pen-and-paper methods of self-an...

The buzz: Space. Changing the culture and shaking up the status quo in organizations is always challenging, but key to survival. How to make it happen? Build a continuous innovation culture by identifying the right people, process, and space. But working in a tiny cubicle with half-walls or a conference room is hardly conducive to brainstorming new ideas. Hint: Your employees, partners and customers need a stimulating environment that inspires them to loosen their (proverbial) ties and think out...

The buzz: Recruiting. If acquiring and retaining top talent for your company tougher than ever, three factors may be at play: workforce mobility mindset, competitors’ poaching, and your employer brand. If the third comes as a surprise, here’s a reality check. Just as customers check social media for product and service reviews, potential job recruits are combing the Web for insider info about you, the employer. Are your talent leaders helping or hindering your brand? The experts speak. Tim Sacke...

The buzz: Future of Insurance. According to a survey from SAP and the Economist Intelligence Unit (EIU), long-standing insurance companies are struggling to keep pace with strong competition from other industries that offer advanced consumer-facing insurance capabilities. Can traditional insurers survive? It may depend on how well they embrace analytics and learn to incorporate data from M2M and IoT. brbr The experts speak. Anthony O’Donnell, Insurance Innovation Reporter: “Now Harrison was prep...

The buzz: Travelers’ TMI “The customer is #1” is a customer service industry mantra and mandate, particularly for business-to-consumer

The buzz: IP Security Are market globalization and new competitors grabbing your customers’ heads and wallets?

The buzz: Your business in 2015. What hot business trends should you focus on this year? We asked three visionaries to share

The buzz: Credit cards. With headline-topping credit card breaches at Target and Adobe, merchants are on high alert to safeguard their systems. A data breach is costly: lost customers and profits, a tarnished reputation, substantial fines.

The buzz: Your business wish list. Still wishing for a crystal ball to see what 2015 may bring for your company, industry and the world? We’ve got the next best thing. Completing our three-part Predictions 2015 Special, today 14 thought leaders will share their insights on the technologies, strategies, and trends that can help you grow and compete better in 2015 and beyond – bringing our total to 41 speakers. Pour a cup of Joe, Earl, or Dom, and join us for SAP Game-Changers Radio 2015 Predictio...

The buzz: Your business wish list Wishing and hoping for a crystal ball to see what 2015 may bring for your company, industry and the world? We’ve got the next best thing. On our three-part Predictions 2015 Special, you’ll hear 40 thought leaders’ insights on the technologies, strategies, and trends that can help you grow and compete better in 2015 and beyond. Pour a cup of Joe, Earl, or Dom, and join us on Dec. 17 for SAP Game-Changers Radio 2015 Predictions – Part 2 live, with Kerry Brown, SAP...

What’s at the top of your business wish list this holiday season? If you’re hoping for a crystal ball to see what 2015 may bring for your company, industry and the world, we’ve got the next best thing. On Dec. 10, Dec. 17, and Jan. 7, you’ll hear a total of more than 40 thought leaders’ predictions on the technologies, strategies, and trends that can help you grow and compete better in 2015 and beyond. Pour a cup of Joe, Earl, or Dom, and join us on Dec. 10 for SAP Game-Changers Radio 2015 Predi...

The buzz: Your business wish listWishing and hoping for a crystal ball to see what 2015 may bring for your company

What’s at the top of your business wish list this holiday season? If you’re hoping for a crystal ball to see what 2015 may bring for your company, industry and the world, we’ve got the next best thing. On Dec. 10, Dec. 17, and Jan. 7, you’ll hear a total of more than 40 thought leaders’ predictions on the technologies, strategies, and trends that can help you grow and compete better in 2015 and beyond. Pour a cup of Joe, Earl, or Dom, and join us on Dec. 10 for SAP Game-Changers Radio 2015 Predi...

The buzz: Industrial Internet.The world as we knew it a few years ago has changed. The Internet of Things or Industrial Internet

The buzz: Retail.Retailers: If you’re not making each customer’s experience more engaging, exciting and fulfilling than your competitors are, help is here.

The buzz: Our safety. Product safety recalls are in the news so often that our reactions of shock and fear have been replaced by, “What now?” Manufacturers clearly need help identifying potential safety issues earlier in a new product’s life cycle, detecting existing unknown issues, and keeping pace with increasing regulatory requirements. Can advanced analytics help proactively identify safety issues before lives are lost and injuries are sustained, launch recall campaigns sooner, and better pr...

The buzz: Counterfeits, “Quality has its price” is especially true for drugs and medical devices, where counterfeiting is a $Billion market. How to protect consumer safety and stem revenue losses facing honest manufacturers? The food, fashion, high tech products and automotive industries face similar challenges. Will Life Sciences solve it first? The experts speak. Eric Newmark, IDC: “The life science industry has dragged its feet for the last two decades with item-level serialization, keeping i...

The buzz: Banks.Since the financial crisis, banks have been working harder to rebuild customer trust and improve relationships, even offering interactive online communications

The buzz: Mentoring. Great mentors can be invaluable to the success of individual employees, as well as to your entire organization. Are only a few employees, perhaps mainly one gender, privileged to have mentors? Are your mentoring practices building a diverse leadership or cloning “desirable” stereotypes? Do you support reverse mentoring in a multi-generational workforce? The experts speak. Brian Moran, Brian Moran & Associates: “Your most important task as a leader is to teach people how to t...

The buzz: A healthier future. On Pharma and Technology Part 1, we discussed the need for pharma to move quickly to introduce safe, cost-effective drugs that respond to cancer, Ebola, and other chronic and urgent diseases. Now we’ll explore how pharma and medical devices companies are working to surmount health market hurdles andprepare for a healthier global future. How soon can they glean life-saving insights by connecting the dots scientific, clinical, genomic, and patient therapy data? Will n...