Episodes

To build resilience, whether in a team or an organization, a person needs to build psychological safety for themselves...but how. I talk with Psychologist, author, and the co-founder of the Academy of Brain-based Leadership (ABL), Dr. Dan Radecki, as we talk about the book he co-authored 'Psychological Safety: The key to happy, high-performing people and teams'. Dr. Radecki talks about: 1. Defining Psychological Safety, 2. The co-pilot (Pre-frontal cortex), 3. Biases (What it really is and how w...

The summer of 2023 is shaping up to be a crisis-filled time, so I talk to author, and crisis management expert, Regina Phelps, to make sense of it all. During our talk we touch on: 1. Wildfires and their big impact, 2. What professionals and organizations do to review their plans and responses to the impacts of wildfires (It's more than what you might think), 3. Permacrisis and Polycrisis (Let's face it, crises are here to stay for the foreseeable future), 4. Recent events in Russia and what it ...

I’m joined by globally renown resilience team building expert, organizational psychologist, author, and entrepreneur, Kathryn McEwen. Resilience in the workplace is a topic organizations around the globe is tackling, and trying to understand what it really means and how to address it. Kathryn will help us understand this. During our discussion, Kathryn talks about: 1. Defining team resilience, 2. Building personal resilience at work, 3. Building resilient teams, 4. The impact and culture of orga...

Despite what many have been saying, resilience isn't something you can simply state yo are or that an organization can initiate. I'm joined by researcher and author, Dr. Robert Sinclair, who talks about the personal characteristics that can be used to promote resilience. During out chat, Dr Sinclair touches on: 1. Defining resilience (it's more than you think), 2. Capacity for resilience and the Demonstration of resilience, 3. Stressors, 4. Characteristics of resilience, 5. Leadership and resili...

To face the scope and threats of the 21st century challenges, today's leaders must possess potent powers for logic, reason, discernment and strategic forecasting. Yet, they must also be empathic and therefore embodied, grounded and intuitive. (From book cover). I'm joined by transformational leadership expert and author or 'Leader to Healer', Nicholas Janni. This is a very inspirational discussion on leadership, and not one many will have considered before. Nicholas touches on: 1. Defining resil...

Today I talk with globally recognized Crisis Management specialist, Regina Phelps. During a very enlightening discussion - intense and scary at times – We talk about: 1. A few comments about COVID being ‘over’ 2. What is a polycrisis? 3. Did 2012 predict today’s troubles? 4. Economic Risks & Impacts 5. Societal Risks & Impacts 6. Geopolitical Risks & Impacts 7. Evacuating Employees from troubled areas 8. Potential global and economic impacts if China attacks Taiwan 9. Expanding the BCM professio...

Preparing for the Unexpected broadcasted live from the Continuity & Resilience Today (CRT) conference in Toronto, November 16 & 17, 2022. This episode captures interview segments we did with 3 conference speakers: 1. Kevin Newman (well-known journalist and anchor), 2. Chloe Demrovsky (President of the Disaster Recovery Institute International), 3. Brock Holowachuk (Past President of the Disaster Recovery Institute Canada). Enjoy!

I talk with recognized Business Continuity, Crisis Management, and Emergency Management expert, Vito Mangialardi, as we talk about Fit for Duty. Fit for Duty means that an individual is in a physical, mental, and emotional state that enables them to perform the essential tasks of their work assignment…even under adverse and stressful situations. Isn’t that something Business Continuity, Crisis Management, and Emergency Management personnel should be concerned with? We talk about: 1. ‘Fit for Dut...

On November 16 and 17, 2022, James Green and I co-hosted a live broadcast from the Continuity & Resilience Today (CRT) conference in Toronto. We were fortunate enough to interview a few guests and for this episode you can hear the conversation we had with Caoimhe Culleton and Regina Phelps. Lots of great information about COVID, business continuity, resilience testing, Lessons Learned (from Ireland), and hear how Regina likes to 'make 'em cry' when testing. You'll have to listen in to know that ...

Many organizations face challenges when it comes to applying creating emotional resilience for crisis situations. I speak with a founding member of the UK Psychological Trauma Society, internationally published author, Dr. Liz Royle. Dr. Royle talks to us about: 1. People before 'the plan', 2. People and trauma, 3. Fears, 4. The 3 R's (Resistance, Resilience, Recovery), 5. Crisis Team membership, 6. 'The Ripple Effect', 7. Areas of Risk...and lots more. Dr Royle provides allot of insight into ho...

Handling communications during a crisis can be a challenge for most organizations. I'm joined by internationally recognized risk and crisis communications professional, Sheena Thomson. During our talk we touch on: 1. Identifying and defining a stakeholder, 2. Stakeholder management, 3. Preparing communications, 4. Using legal in communication, 5. Winning (or loosing) the social media war, 6. The spokesperson, 7. Do's and don'ts of communications, 8. Messaging (and staying on that message), and 9...

During a crisis the media can be your friend or foe, and it comes down to your own actions that will determine which part media will play. I'm joined by established crisis management and crisis communications subject matter expert, Mark Harris. During Mark's talk, we touch on: 1. Defining media (it's more than it used to be...), 2. The spokesperson (who's good, bad, and who should be waiting in the wings), 3. Training, 4. Messaging, 5. How to get the media on your side, 6. How not to communicate...

It's another episode to touch base with Regina Phelps about the latest on 'What's Next?' after the COVID pandemic. Regina touches on: 1. 5 Individual Changes (The decline of trust, Political divisions, and more...), 2. 5 Global Societal Changes (Food insecurity, Financial hardships, and more...), 3. The Future of Work, 4. Artificial Intelligence considerations for Continuity professionals...and more. This is a very insightful episode you don't want to miss. It may help you understand some of the...

We plan for various crises and disasters, making plans to prepare and respond to such things as terrorism, but what we often forget are those that have been impacted terrorism. In the most personally gripping and heartfelt episode I've ever done, I'm joined by terrorism survivor and victim advocate, Ann Travers. Ann talks about her experiences of growing up in Northern Ireland during the Troubles and how it impacted - and still impacts - her today. 1. Defining terrorism, living in fear, The Trou...

Virtual or remote working is here to stay, whether anyone likes it or not. In many cases management and employees are seeing the situation from differing perspective, and not really talking about it with each other in a constructive meaningful manner. I talk with recognized risk management and business continuity expert, Andrew Ziegler, as we talk about the fear, the loathing, and confusion over working in - and with - the virtual office. Andrew touches on: 1. A LinkedIn poll he started that pro...

As a result of COVID, there is allot more talk and interactions between teams - internally and externally - with regards to Business Continuity, Disaster Planning, and the like. But what doesn't seem to be talked about very much, if at all, is the customer experience, I speak with long-time BCM and customer experience specialist, Charlein Barni, about BCM and the customer experience. We talk about: 1. Defining what 'customer experience' means, 2. Defining exactly who is a customer (more than you...

Supply Chain Management (SCM) is a major topic amongst organizations and their leadership, but do they have an understanding of Supply Chain Security (SCS)? I talk with Supply Chain Security expert Andrew Owlett who provides some great insights into SCS. We talk about: 1. Defining Supply Chain Security vs Supply Chain Management, 2. Why the security of supply chains is important, 3. The security of physical and cyber suppliers and partners, 4. Ownership and the many parties that need to be invol...

Some might believe that banking and Business Continuity Management Systems (BCMS) would be the same around the globe. Though parts of that might be true, other aspects, perspectives, and methodologies aren't always the same. I'm joined by award winning BCM expert Khaled Altawily, who talks about BCM in the banking sector of Saudi Arabia. During the episode, we talk about: 1. Risk tools in Business Continuity Management Systems (BCMS), 2. Risk scales and terminology, 3. Risk and risk Controls, 4....

The workspace is changing, and the pandemic put that change into 'hear gear'. I talk with recognized expert in the area of Group and Team Coaching, and author or Reconnecting Workspaces, Jennifer J. Britton. We talk about: 1. The differing roles of a leader and team member, 2. Groups vs teams, 3. Company culture and how it influences teams etc. (you'll notice I get really into this topic), 4. The TRIAD of Trust, Safety, and Connection, and how it impacts the workspace, 5. Leadership, 6. Conflict...

To improve and move forward, we have to learn from our mistakes. All too often, we don’t learn from the lessons as they present themselves. I speak with internationally recognized Crisis Management, Emergency Management, and Busine Continuity expert, Christine Miller about Learning Management. Chris offers allot of helpful information including: 1. How to plan for a lesson learned workshop/meeting, 2. Participants (it’s more than you might think), 3. Follow-up, 4. Strong – and courageous – leade...

Many believe the impacts of COVID are done - they are over it. But, we've yet to see everything that COVID has touched and impacted. Every leader, manager, and professional needs to know what is on the horizon, and understand how it may impact their organization - or perhaps understand why their organization is still being impacted by COVID. We touch on: 1. The current state of COVID (US & CAN) and the variant XBB.1.5 2. 5 individual societal shift (some are a bit scary), 3. Global societal disr...

Exercising (and testing) our disaster, crisis, and business continuity plans, is important if we want our organization's and our colleagues to respond effectively and efficiently to crisis and disaster situations. I talk with globally recognized crisis management and business continuity specialist, Robert Burton. Rob will walk us through his proven methodology of how to plan and execute effective tests and exercises. We touch on: 1. Pre-exercise planning, 2. Exercise and scenario design, 3. Fina...

What does Lewis & Clarke, Marco Polo, Christopher Columbus, Jacques Cartier and many other explorers had in common? They are all great examples of key management and leadership concepts that many people and organizations struggle with today. I speak with Project Management and Business Continuity expert, Ralph L. Kliem about his new book 'Management Lessons from the Great Explorers', as we touch on: 1. Strong sponsors, 2. Risk Management, 3. Data and information, 4. Adaptation, 5. Stakeholder Ma...

Building resilient small businesses is an often overlooked segment of the economy, especially considering small businesses make up to 97% of businesses around the globe. I speak with the founder of Resilient Ready Renae Hanvin who talk about small businesses and resilience. Renae talks about: 1. Defining small businesses, 2. Defining resiliency vs resilient, 3. Building business networks, 4. Communities and the impacts of small business, 5. Thinking difference vs doing differently, 6. Kangaroo I...