Episodes - Page 29 | Technology Revolution: The Future of Now

Today’s buzz: Who’s minding your call center right now? You’d better know who. Because they alone are responsible for the instant opinion a caller forms about your entire company. Are your agents generating rolls of thunder o...

May 1, 2013

The Next Generation: Social and Business

Social and business. Will this marriage last? The experts speak. Prof. Jerry Kane: “We're only at the beginning of the revolution ushered in by and through social, mobile, and digital technologies. Businesses, societies, and ...

April 24, 2013

People Who Need People: Caregiving Goes Social and Mobile

Reality check: Health matters. More than your job, social status, money, car, house. But health is elusive. So much so that 65 million U.S. caregivers provide weekly care to the ill, disabled, aged. How can technology help? T...

April 17, 2013

Defying Gravity: SMEs Go Global

Today’s buzz: Should we pin our hopes for a vibrant global economy, sustainable innovation and job creation on high growth entrepreneurs aka small and midsized enterprises (SMEs)? The experts speak. Aviva Freudmann, EIU: “SME...

April 10, 2013

Business on Speed: Real-Time Insights and Execution

Big Data dominates the business conversation. Of its “3 V” attributes – Volume, Variety, Velocity – the third is grabbing the spotlight. Bottom line: Are you getting answers fast enough to support real-time business? The expe...

April 3, 2013

Debunking Big Data Myths: the Elephant in the Room

Dizzy from all the hype around Small vs. Big Data, big picture vs. exact insights, real-time vs. right-time answers, and more? The experts speak. Evan Quinn, ESG Global: “We're entering a new world in which data may be more i...

March 27, 2013

Business Networks: More Than Social

Business networks. You connect with people you know, want to know, should know on social networks. Should your company join, too? Tim Minahan: “Online social networking tools have transformed our personal lives by connecting ...

March 20, 2013

Airline Turnaround: Blue Skies Ahead?

Today’s buzz: Airlines. New technologies are game-changing the data-intensive aviation industry – optimizing internal processes, sharpening competitive differentiation, innovating the customer experience. But is it enough, in...