Today’s buzz: Corporate responsibility. How does your company score on a scale of 1-10 on at-home and global citizenship ethics and practices? Bottom line: do staff, customers and stakeholders consider you a “Do Good” company...
Today’s buzz: Who’s minding your call center right now? You’d better know who. Because they alone are responsible for the instant opinion a caller forms about your entire company. Are your agents generating rolls of thunder o...
Social and business. Will this marriage last? The experts speak. Prof. Jerry Kane: “We're only at the beginning of the revolution ushered in by and through social, mobile, and digital technologies. Businesses, societies, and ...
Reality check: Health matters. More than your job, social status, money, car, house. But health is elusive. So much so that 65 million U.S. caregivers provide weekly care to the ill, disabled, aged. How can technology help? T...
Today’s buzz: Should we pin our hopes for a vibrant global economy, sustainable innovation and job creation on high growth entrepreneurs aka small and midsized enterprises (SMEs)? The experts speak. Aviva Freudmann, EIU: “SME...
Big Data dominates the business conversation. Of its “3 V” attributes – Volume, Variety, Velocity – the third is grabbing the spotlight. Bottom line: Are you getting answers fast enough to support real-time business? The expe...