Episodes

With social media and smartphones fueling consumers’ expectations and enabling them to impact your brand, the customer experience is now your competitive battleground. Everyone has a customer experience horror story. What’s t...

There’s a global financial crisis, and struggling companies are reducing staff, or worse, shuttering doors. If you’re out of a job, you’d be out of your mind to consider starting a business today. Right? Not true, says small ...

Your holiday gifts may already be unwrapped, but we’ve got more surprises for you. Ten former guests will predict the exciting game-changer technologies that could transform, disrupt and shake up your business status quo in 2...

Some things never change. “The customer is always right”, a slogan associated with Marshall Field’s department store in the late 19th century, and attributed earlier to French hotelier César Ritz, holds true today. Consider t...

In our unwired world of business, millions of mobile devices connect the boardroom to the shop floor to the consumer across the entire supply chain. These laptops, tablet and smart phones – which aren’t tied down by a power c...

Imagine such fast access to all of your data - even field-fresh information less than a minute old - that when you ask a question, you get an informed answer in milliseconds! Not minutes, hours or days like you’d get from spr...

Whoosh! That’s the sound of data flying in and out of your company. Information today is indeed king. But if you’re not governing data flow and handling with solid policies and processes, you’re missing the boat on maximizing...

In our Era of Pervasive Mobility, most of us take the benefits of smart phones and tablet devices for granted. But it wasn’t so long ago that we didn’t have on-the-go connectivity to people, information, shopping, entertainme...

Our Nov. 2 Breakfast with Game-Changers weather forecast predicted prevailing clouds disrupting business-as-usual in a good way far into the future, with bright stars lighting the cloud-filled skies. Of course, we were talkin...

Facebook this. Tweet that. Blog something. LIKE this. FOLLOW that. Social media. Social networking. Social business. Whatever you call it, it’s here to stay. And it’s moved from the domain of y-/i-genners’ personal trivia to ...

You’ve heard the buzz and hype about ‘the cloud’, but do you know what it can do for you and your business? While Sand Hill Group’s research saw a dramatic leap in cloud computing adoption in Q4-2010, it also found that many ...

On last week’s Big Data program, we discussed how today’s massive data volume, velocity and variety are challenging the creative coping skills of companies around the world. Now we’ll examine how to shake, bake and serve your...

Big Data. The world of Three V’s. Gartner describes “big data” as a three-dimensional data growth model: Volume of data; Velocity or speed of data in/out; and Variety of data types and sources. When we do the math, “big” typi...

Look what’s walking in your door this morning with your employees: their ipads, ipods, iphones! Why? Because their on-the-go lifestyle requires continuous personal and work connectivity. But at the end of the day, they may wa...

Wondering who today’s business innovators are and what’s on their plate that can change the way YOU do business next? Pour a fresh cup of your favorite breakfast beverage and join our expert panel for the debut of Breakfast w...