Episodes
May 14, 2012
SAP Game Changers Radio from SAPPHIRE Now 2012
Through the magic of remote radio production, SAP Radio producer / host Bonnie D. Graham interviewed more two dozen attendees at SAP’s Sapphire Now 2012 for this special edition of “Coffee Break with Game-Changers”. Hear note...
May 9, 2012
Part 2: How Smart Is BI Without A Strategy?
On April 4, we explored whether business intelligence, aka “BI”, is an oxymoron or a way to make companies genuinely smarter. Today our experts take a deeper dive into why even the best technical intelligence isn’t really “sm...
May 2, 2012
Great Customer Service: Is Your Call Center Missing the Obvious?
Put on your consumer hat for a minute. Does your personal favorite customer service horror story end with how easily the offending company could have made your experience a dream, instead of a nightmare? Now put on your busin...
April 25, 2012
Mobile Government? Yes! Trends and Realities
We’re spoiled! We’re so accustomed to getting real-time/right-time personal and business information via mobile devices and apps that we now expect similar responsiveness from the public sector. Could game-changing mobility b...
April 18, 2012
Sweet and Sour of Investing: Do’s and don’ts of making the deal
Wow! You’ve got an amazing idea for the game-changing new product of the century. But no money to bring it to market. What to do? Start by begging for seed money from your FFF circle (family, friends and fools). If that fails...
April 4, 2012
How Smart Is BI Without A Strategy?
Pop quiz: Business intelligence aka “BI”. (A) Alphabet soup? (B) Oxymoron? (C) Secret weapon that instantly makes your company smarter? Answer: C, but it’s not that simple, says analyst Josh Greenbaum. “Business users don’t u...
March 28, 2012
Mobility Goes to the Mall, the Hotel, the Airport…
The mobile world isn’t coming; it’s already here. It’s a fact of business your company has to deal with, and a serious game you’d better play to win. That means getting the right information in the right format to the right p...
March 21, 2012
Love Thy Customer: What have you done for them lately?
“Demanding, vocal, impatient, and always right.” If this describes your customers, are you tempted to just give up and find new ones? Don’t do it, cautions Becky Carroll, author of The Hidden Power of Your Customers. “The pop...
March 14, 2012
Smart Grid: Survival Tactics for Utility Companies
Utilities. We only think about them when we flip a switch and the power doesn’t come on – right? But utilities are businesses that must play to win in a competitive global arena with infrastructure, government, supply, econom...
March 7, 2012
Game-Changing Innovation: One Bit at a Time
“Good. Better. Best. Never let it rest, until your good is better and your better is best.” This classic children’s nursery rhyme should be a grown-up mantra for every company today. Either do it better - operate more efficie...
Feb. 29, 2012
21st Century CIO Makeover: The Reveal
Tech leaders with a traditional “CIO” title face increasing pressure to change with the times. Why? According to Asuret’s Michael Krigsman, “In the old days of corporate technology, experts guarded big computer centers and se...
Feb. 22, 2012
Business Intelligence Goes on The Road
“Show me the money”, the iconic phrase from the 1996 film Jerry Maguire, still resonates in business and pop culture more than 15 years later. But before a company can see the money, they need to demand, “Show me the informat...
Feb. 15, 2012
A Valentine’s Day Post-Mortem: Are you a retailer we love to love?
Valentine’s Day: Love it if you receive “the perfect gift”. Hate it if you don’t know what gift to give or where to find it. If you’re the latter, it’s not all your fault, says Adrian Drury at Ovum: “You may not know what to ...
Feb. 8, 2012
21st Century Tech Leaders: What’s In A Name?
What’s in a name? Plenty, for today’s ‘CIO’. Given this tech leader’s dynamically evolving role, their “I” stripe could be earned for bravery as an astute Integrator, game-changing Innovator, Infrastructure guru, Intelligence...
Feb. 1, 2012
Subsidiaries: Smart Game-Changer or Global-Size Headache?
Ready to grow your company through global expansion? Smart strategy, according to Emergent Research’s Steve King. “Almost three quarters of global GDP growth over the next 10 years is expected to come from emerging market cou...
Jan. 25, 2012
Get the Customer Experience Edge: Ten Ways to Wow ‘Em
Whether you’re a start-up or a seasoned company, you’re facing the hard facts of today’s customer experience: it’s a perpetual-motion target and it’s your new competitive battleground. Given these challenges – plus your tight...
Jan. 18, 2012
Avoiding Social Media Blunders: Don’t Let This Happen to Your Company!
According to Jen McClure at Thomson Reuters, “In just a few short years, social media has evolved from being considered a fad, to a disruptive force, to a powerful new set of business tools that are being incorporated into ev...
Jan. 11, 2012
Customer Experience Edge: Your New Competition
With social media and smartphones fueling consumers’ expectations and enabling them to impact your brand, the customer experience is now your competitive battleground. Everyone has a customer experience horror story. What’s t...
Jan. 4, 2012
Era of the Entrepreneur: Small Business as Economic Game-Changer
There’s a global financial crisis, and struggling companies are reducing staff, or worse, shuttering doors. If you’re out of a job, you’d be out of your mind to consider starting a business today. Right? Not true, says small ...
Dec. 28, 2011
A Year-End Special: 2012 Game-Changer Predictions
Your holiday gifts may already be unwrapped, but we’ve got more surprises for you. Ten former guests will predict the exciting game-changer technologies that could transform, disrupt and shake up your business status quo in 2...
Dec. 21, 2011
Future of CRM: Know Thy Customer, Know Thy Profit
Some things never change. “The customer is always right”, a slogan associated with Marshall Field’s department store in the late 19th century, and attributed earlier to French hotelier César Ritz, holds true today. Consider t...
Dec. 14, 2011
Mobility Still A Puzzle? There’s A Dummies Book for That!
In our unwired world of business, millions of mobile devices connect the boardroom to the shop floor to the consumer across the entire supply chain. These laptops, tablet and smart phones – which aren’t tied down by a power c...
Dec. 7, 2011
Keeping It Real: Real-Time Data Analytics
Imagine such fast access to all of your data - even field-fresh information less than a minute old - that when you ask a question, you get an informed answer in milliseconds! Not minutes, hours or days like you’d get from spr...
Nov. 30, 2011
Information Is King...But Who’s The Governor?
Whoosh! That’s the sound of data flying in and out of your company. Information today is indeed king. But if you’re not governing data flow and handling with solid policies and processes, you’re missing the boat on maximizing...