Episodes

Today’s the day! You’re hiring a well-vetted, steep-salary C-suite exec and you’re staffing a business-critical new department. Surely your HR folks gave you rock-solid validation for these particular human capital investment...

Bankers, listen up: It’s not about YOU anymore. Customers are demanding a hassle-free experience, convenience, faster transaction processing, fair fees. Gone are the days of luring them with a free toaster. Two recent blogs t...

Enterprise mobility is an unstoppable force. By 2015, this game-changer could impact over 37% of the world’s workforce - about 1.3 billion people. And by that time, 50% of enterprise mobility applications will be HTML5, predi...

Information is still king. But you’ll need a different mantra to capture the ear and the wallets of the vast Latino market. According to JeffreyGroup president Mike Valdés-Fauli, “Culture is king...

Have your employees demanded a BYOD (bring your own device) policy yet? If not, the writing is on the wall – or on the tablet. Any day now, they’ll be bringing their iPhones and iPads to work. Is this trend a threat or an opp...

Ready to grow your company into a global brand? Good plan, says Emergent Research’s Steve King. “Almost 75% of global GDP growth over the next 10 years is expected to come from emerging market countries. How can you not parti...

Like their grown-up counterparts, college newspapers are in trouble, says campusmediagroup.wordpress.com. “It’s now conventional wisdom that newspapers are dying, and the only debate left is when, not if...Are you with a coll...

Through the magic of remote radio production, SAP Radio producer / host Bonnie D. Graham interviewed more two dozen attendees at SAP’s Sapphire Now 2012 for this special edition of “Coffee Break with Game-Changers”. Hear note...

On April 4, we explored whether business intelligence, aka “BI”, is an oxymoron or a way to make companies genuinely smarter. Today our experts take a deeper dive into why even the best technical intelligence isn’t really “sm...

Put on your consumer hat for a minute. Does your personal favorite customer service horror story end with how easily the offending company could have made your experience a dream, instead of a nightmare? Now put on your busin...

We’re spoiled! We’re so accustomed to getting real-time/right-time personal and business information via mobile devices and apps that we now expect similar responsiveness from the public sector. Could game-changing mobility b...

Wow! You’ve got an amazing idea for the game-changing new product of the century. But no money to bring it to market. What to do? Start by begging for seed money from your FFF circle (family, friends and fools). If that fails...

Pop quiz: Business intelligence aka “BI”. (A) Alphabet soup? (B) Oxymoron? (C) Secret weapon that instantly makes your company smarter? Answer: C, but it’s not that simple, says analyst Josh Greenbaum. “Business users don’t u...

The mobile world isn’t coming; it’s already here. It’s a fact of business your company has to deal with, and a serious game you’d better play to win. That means getting the right information in the right format to the right p...

“Demanding, vocal, impatient, and always right.” If this describes your customers, are you tempted to just give up and find new ones? Don’t do it, cautions Becky Carroll, author of The Hidden Power of Your Customers. “The pop...

Utilities. We only think about them when we flip a switch and the power doesn’t come on – right? But utilities are businesses that must play to win in a competitive global arena with infrastructure, government, supply, econom...

“Good. Better. Best. Never let it rest, until your good is better and your better is best.” This classic children’s nursery rhyme should be a grown-up mantra for every company today. Either do it better - operate more efficie...

Tech leaders with a traditional “CIO” title face increasing pressure to change with the times. Why? According to Asuret’s Michael Krigsman, “In the old days of corporate technology, experts guarded big computer centers and se...

“Show me the money”, the iconic phrase from the 1996 film Jerry Maguire, still resonates in business and pop culture more than 15 years later. But before a company can see the money, they need to demand, “Show me the informat...

Valentine’s Day: Love it if you receive “the perfect gift”. Hate it if you don’t know what gift to give or where to find it. If you’re the latter, it’s not all your fault, says Adrian Drury at Ovum: “You may not know what to ...

What’s in a name? Plenty, for today’s ‘CIO’. Given this tech leader’s dynamically evolving role, their “I” stripe could be earned for bravery as an astute Integrator, game-changing Innovator, Infrastructure guru, Intelligence...

Ready to grow your company through global expansion? Smart strategy, according to Emergent Research’s Steve King. “Almost three quarters of global GDP growth over the next 10 years is expected to come from emerging market cou...

Whether you’re a start-up or a seasoned company, you’re facing the hard facts of today’s customer experience: it’s a perpetual-motion target and it’s your new competitive battleground. Given these challenges – plus your tight...

According to Jen McClure at Thomson Reuters, “In just a few short years, social media has evolved from being considered a fad, to a disruptive force, to a powerful new set of business tools that are being incorporated into ev...